Archive for 2012

To do over Christmas

Product Expansion
-Sub brand?
-Product range or collaboration
-Case Studies
   British, timeless
   10 key pieces
   Licensing - compare how luxury brands use perfume and other cheaper products to allow a wider range of conusmers to be able to buy into the brand, without the hughe pricetag.
  Zara, Mango, Burberry Trench,
  Diverse consumer - needs to be timely but appeal to everyone. So that each individual can personalise it in their own way. M&S-diverse range of ages.
-Cultured consumer so may appreciate more sustainable and ethical products.

Location and Experience
-Sub brand launch around country in pop up shops. 'Pop up event'. Campaign could appeal to everyone 'fashion for everyone'
-Nationwide event (rather than one single thing going on) allows everyone to have a feel for it (death of the flagship)
-Space utilisation
    Put clothing within a cafe (puma)
    Pie and mash shop, restaurant (gina talked about in london), Back in 5 minutes
    Boxpark - first pop up mall
    Afterwork shopping events
    Adidas interactive window shopping
-Interaction between dealership and pop up
-Interaction in store - experience. How could the new range interact within the store alongside other things going on?

VM
-look at pop up artists in vacant shops
-Museums, art galleries
-Fashion films
-Theatre design/ concerts/ live installations

Feedback From Interim Presentation


Well done for today girlies!

Feedback from Paul & Matt
  • The Interactive Shopping Window/Pop up/Visual Merchandising Aspects went down well.
  • Suggested we could link in our idea at Boxpark – Shoreditch.
  • To keep the ‘merchandise’ range - create a whole new sub brand/lifestyle that is a separate fashion brand, get the credibility and collaboration from designers.
  • They liked the way we are heading and felt we got the fun element of MINI.
  • The Puma CafĂ© element was great, unexpected.
  • As well as the Experience & Location links & Concept Store.
  • They liked the In-store aspects and use of space.
(Hols writing up what we discussed to head onto from today)
xxx

PRIMARY RESEARCH: MINI CONSUMER

When asked if she knew that Mini had a lifestyle range Vasanti Vaitha who is a 36 year old Mini loving solicitor said: 

"No I didn't know that! Even to get their accessories is such a mission as the show room do not always stock everything. Their outlets are also out of city and so not easy to get to. 
I recently needed to change my car mats and in the end, I had to pay a fortune got customised ones as Mini has a specific style."

MINI DEALERSHIP LEICESTER

I visited the Mini dealership in Leicester today - Sunday 2nd December to have a look around and compare to the one I've seen in Nottingham and the couple that Sarah has been to. I walked in amazed just as I did with the Nottingham one. It looked brand new and shiny, clean and crisp. The right, contemporary music was playing and the colourful decor on the black backdrop, although familiar to me now was still impressive. Unlike the Nottingham branch, they had a reception desk and Laura who was sat at the desk was my first port of call. After explaining my reason for visiting she was really helpful, running to grab the 2012/13 lifestyle booklet. It was good to see that this dealership actually had the up to date catalogue/booklet. I was allowed to look around and took the photos below. (Unfortunately had to use my phone)

I asked her who the main consumer was as she sees them first on reception and she said 
"Mainly female, early twenties, although now we've got the new range the 'Countryman' (it's a lot bigger and a bit like a 4x4) I'm seeing more families with young children being interested"














The lifestyle range (to no surprise of mine) was tucked away in the far left corner of the dealership. When I asked Laura if anybody ever browsed through it she said:
"I've not been here a great amount of time but I've never seen anybody go over and have a look at it"
She mentioned that the layout stays the same in that area.
But people do come in and ask what accessories they can buy as a gift for somebody who owns a Mini but she normally sends them over to the "Parts" department as that is where everything is stocked. She mentioned key rings quite a lot, it seems that lots of people are interested in those! This made me think of the merchandise vs. fashion range ideas that we've had. 










I talked Laura through the brief and she said that she used to work for Lexus and they focus a lot more on their lifestyle range and suggested that maybe it's because it suits their consumer more. This suggests that the Mini lifestyle range doesn't suit its consumer. Which is I think a valid point and should be taken into account. This also adds something that we can further research and use as a case study. 


This was their coffee table with reading material for the consumer. This shows perfectly the range of people that come into the dealership. Having worked for the middle two magazines I can confirm that their target audiences are completely different. Dluxe magazine is for LeicesterSHIRE readers over the age of around 35, and 69degrees is 20+ city loving youngsters. 





She mentioned the word "fun" a lot also and said it is obviously a very fun brand and well established as a car; just not in the fashion world.


This was outside across the road where I guess they store the Minis! The street that the dealership is located on is exactly like the Nottingham branch, in an industrial looking area and is about 30 mins away from the town centre, bringing up accessibility issues (when looking at the fashion range - I wouldn't want to drive all that way just for one store, I would do it if the range was truly worth it)


USING FACEBOOK TO COLLECT CONSUMER INFO.





So far:  2 responses in 15 minutes



NOTES TO FOCUS ON FOR PRESENTATION

Notes taken at meeting on Wednesday 28th November 2012
14:00 - 17:30


What do we want to do?

What are they missing?

What makes the mini consumer tick?

AIM:
We want to make the Mini lifestyle range more accessible and desirable. We want it to be an aspirational buy, creating brand loyalty, brand ambassadors (/lovers), brand awareness resulting in consumers eventually making a bigger investment by entering a dealership and purchasing a Mini. 

How are we going to achieve this?
> personalisation
> making shopping an experience
> product expansion
> move out onto the hightstreet and link it with the dealership, interaction between the high street store and dealership
> space squatting (pop up stores, maybe before a fully functioning store is set up)

Pop up stores/High street stores
Art installations/ galleries/museums
Window displays
Events
Fashion films
Theatre design/ concerts/ live installations
Collaborations

Having a high street store will bring the brand/sub brand forward, into a new market. The fashion/lifestyle market. 
We think that the products are lost within a car dealership environment, they're lost, have no purpose there, are pushed into a corner and not spoken about. They're an afterthought to the salesmen.
Unsurprising as they're not particularly desirable products anyway. 
CASE STUDIES: Hollister, A&F (experience when shopping)

Product expansion 
Collaborations - British design, to keep it British, timeless, statement pieces, not so trend driven, classic pieces, good quality, just a few REALLY good pieces.
Environmentally friendly.How people oare becoming more conscious. Brands need to be setting the example for consumers to follow. Make better choices available. If they're not there, the conusmer won't buy it if it isn't there. 
Suits the current, diverse consumer range
Competitors - someone who already is quite British. A British brand. Independent niche labels. Not high street brands.
Menswear - independent timeless pieces, transeasonal 
Invest in one piece (recession blah blah blah)
Authenticity - made or done in an original, traditional way, true or real. (is the a trend in itself?)
Mini only does one product range in a year - we need at least two to be taken seriously in the fashion world. 
CASE STUDIES: Hollister, A&F (types of product), Topshop collaborating with Mary Katranzou 

Personalisation - HOW DO WE IMPLEMENT THIS?
How people want things to be unique, customisable, indivual
Limited addition
Tailored
Sentimental value (*marketing* - telling a story)

Making a shopping experience
Consumer journey - take the consumer through the store as they would travel through a website, like an exhibition, so they're not bombarded by everything at the same time (need to research how consumers shop)
Link between the high street store and the dealership
Something new, not done before in this country: CASE STUDY, SHANGHAI - car dealerships within shopping centres. Why should they not be included?
The death of the flagship - we believe that all stores should be the same/very similar, customers are unfairly disadvantaged if they happen to live in Liverpool and a flagship store is in London

Space squatting (pop up stores, maybe before a fully functioning store is set up) 
Look into using retail spaces that are closed from 5pm, to open up a new evening shopping market
Holly's research to expand on this

Product Extension - Curated Wardrobe - Premiumisation


I know its Mintel but some info that may be relevent from my other project for next term. I thought might be interesting for the MINI lifestyle extension for you girlies. I'll have a look at men's too.

Women's Fashion Lifestyles - UK - May 2012
Young women are delaying making big financial commitments, cushioning them from the worst effects of the recession and allowing them to continue to splash out on fashion.
The women’s fashion market is set to prosper from more people working in white-collar senior managerial and professional occupations. The number of ABs is predicted to grow by 6% to 14.8 million, an increase of 0.9 million UK adults, and these affluent shoppers have the greatest spending potential.
AB women are most inclined to prefer good-quality clothing that they can wear for several seasons and to opt to invest in fewer items of superior-quality clothing. This socio-economic shift therefore paves the way for premiumisation within the women’s fashion market.

Over the next four years, Mintel forecasts that the women’s fashion market will grow 19% to reach £23.2 billion in 2016.
There is a widespread consensus among women that it is more important to dress in a way that suits their individual body shape rather than automatically adhering to the latest fashion trends.
ABs opt for quality over quantity
A fifth of women are opting to invest in fewer items of superior-quality clothing, which is encouraging premiumisation within the fashion market. 25-34s (23%), ABs (27%) and shoppers at higher-priced fashion stores are most inclined to put quality over quantity when they are shopping for clothing.

Fashion Online - UK - March 2012
The rise and rise of social media
Social networks present a powerful platform for fashion retailers to promote their brand, heighten awareness of their fashion offering and engage with their audience. This is particularly the case for young fashion brands, as under-25s are the biggest fans of sites such as Facebook and Twitter.
In 2011, Mintel estimates the online clothing and footwear market to have grown by 18% to £5 billion. This represents a phenomenal growth of 147% since 2006 and reflects consumers’ rapidly growing appetite for fashion ecommerce.
Boom in smartphone ownership
According to Mintel’s Digital Trends Winter – UK, December 2011 report, the majority of consumers (54%) now own a smartphone, peaking among ABs (65%) and 16-24s (69%). 2011 TGI data reveal that a third (34%) of internet users have surfed the web via their mobile phones, an increase of 21 percentage points since 2008. M-commerce is expanding at a rapid pace, making it a lucrative channel that fashion retailers can ill-afford to ignore.


Traditional ecommerce sites have been about providing as much choice as possible at the click of a button. However a new breed of retailers sees value in providing a much more restricted range of items.
http://www.wired.co.uk/news/archive/2011-06/30/curated-e-commerce

Emotive Connection to Consumers: VW Polo Advert


Citroen Champs-Elysees Showroom: Paris













http://www.citroen.fr/c42-champs-elysees/#/c42-champs-elysees/


http://www.contemporist.com/2008/03/27/new-citroen-showroom-in-paris/

http://www.flickr.com/photos/kenlee2010/7795566326/




Personalisation, experience and differentation

The Drive for Differentation

Perhaps the principal response from high streets to changing markets has been to emphasise their distinctiveness. In the more successful examples, coordinated work has taken place to demonstrate that the high street has something different to offer and is a place to visit for leisure, culture and specialist shopping rather than for routine purchases. (BIS, 2011)

“We’ve entered a period of time when style on all levels is obsessed with heritage, realness and strength. For men, facial hair seems to represent all these things” (Pryce, J. D., 2012)

I have to price the cinema to be sustainable (it is openly commercial and receives no grants/income) but also to be affordable.  Value for money and the extra little touches or details are important.  It is not just going to the cinema.  I have teamed up with a local not for profit community arts project and a local storyteller and they provide an activity session before the film at our Kids Film Lounge. We have a range of organic refreshments at affordable prices (cheaper than the multiplexes and far superior products). (Bertram, N., stowfilmlounge@gmail.com, 2012)

It is not easy though.  I have to have four licenses per film per screening.  It is fair to say that there isn't a huge profit in this and that is why, in my opinion, the cinema industry is polarised into the big multiplexes who can absorb running at a loss sometimes and at the other end Filmclubs that are not for profit but only really focused on niche/art-house films.  Add in Love Film and Netflixs and you can see to be a small independent cinema business is not easy.  However, with the correct programming, good high spec technical set up, quality environment it is possible to survive and thrive. People are seeking these experiences out rather than going to the local multiplex. (Bertram, N., stowfilmlounge@gmail.com, 2012) 
 

Experience

Society’s attention span has been reduced and shopping has to compete in a visually oriented world. It has to be exciting to respond to that competition. (Coleman, P., 2006)
 
Over the past decade consumers have become more mobile and their attitudes and preferences have changed – they now seek more ‘experience’ and a greater choice. (BIS, 2011)

Each place needs to be collectively animated (not just planned or managed) in a way that is flexible, responsive to change, open to new ideas that enliven space, and able to seize opportunities. Our centres can become lively, creative, exciting and useful places that reflect the diversity of our communities – but not through retail alone. (Dobson, J., 2011)

Between us, we have many examples and ideas of how this could be and is being done. By bringing these ideas together we can create the ingredients that will allow local people to rethink their shopping areas as multifunctional, people-friendly places. (Dobson, J., 2011)

Wanting to go into town is different from wanting or needing to shop. It is about an experience. It is about sociability and relaxation, creativity and being part of something you cannot get at home or at work. This does not have to be expensive – much of this activity can be cheap and self-organised (Gehl, J., 2006)

I do think there should be a more diverse range of lifestyle things on the high street.  Cinema in particular is all about a shared experience, a community coming together to be entertained.  At our screenings friends/neighbours with kids intermingle and interact and at our first evening screening a couple met who found out they were neighbours!  The sense of ownership that people develop is quite interesting. It is as if the cinema is personally linked to them.  I think it transcends entertainment per se and becomes a really important tool for connection and social cohesion. (Bertram, N., stowfilmlounge@gmail.com, 2012)

“The idea of a successful public space is where the public feel like they’re welcome”, he said. - Roger Madelin, CEO of Argent: Building a new European hub in London. (WGSN, 2012)

 Pop-up Culture

I do think that councils have a big part to play in encouraging pop up culture amongst businesses. It is not easy and in the same way that empty properties are being highlighted for the homeless why not put the spotlight on empty shops for businesses. (Bertram, N., stowfilmlounge@gmail.com, 2012)

(more to come!)
 

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