Personalisation, experience and differentation
by Holly Riddington
The Drive for Differentation
Perhaps the principal response from high
streets to changing markets has been to emphasise their distinctiveness.
In the more successful examples, coordinated work has taken place to
demonstrate that the high street has something different to offer and is
a place to visit for leisure, culture and specialist shopping rather
than for routine purchases. (BIS, 2011)
“We’ve
entered a period of time when style on all levels is obsessed with
heritage, realness and strength. For men, facial hair seems to represent
all these things” (Pryce, J. D., 2012)
I
have to price the cinema to be sustainable (it is openly commercial and
receives no grants/income) but also to be affordable. Value for money
and the extra little touches or details are important. It is not just
going to the cinema. I have teamed up with a local not for profit
community arts project and a local storyteller and they provide an
activity session before the film at our Kids Film Lounge. We have a
range of organic refreshments at affordable prices (cheaper than the
multiplexes and far superior products). (Bertram, N.,
stowfilmlounge@gmail.com, 2012)
It
is not easy though. I have to have four licenses per film per
screening. It is fair to say that there isn't a huge profit in this and
that is why, in my opinion, the cinema industry is polarised into the
big multiplexes who can absorb running at a loss sometimes and at the
other end Filmclubs that are not for profit but only really focused on
niche/art-house films. Add in Love Film and Netflixs and you can see to
be a small independent cinema business is not easy. However, with the
correct programming, good high spec technical set up, quality
environment it is possible to survive and thrive. People are seeking
these experiences out rather than going to the local multiplex.
(Bertram, N., stowfilmlounge@gmail.com, 2012)
Experience
Society’s
attention span has been reduced and shopping has to compete in a
visually oriented world. It has to be exciting to respond to that
competition. (Coleman, P., 2006)
Over
the past decade consumers have become more mobile and their attitudes
and preferences have changed – they now seek more ‘experience’ and a
greater choice. (BIS, 2011)
Each
place needs to be collectively animated (not just planned or managed)
in a way that is flexible, responsive to change, open to new ideas that
enliven space, and able to seize opportunities. Our centres can become
lively, creative, exciting and useful places that reflect the diversity
of our communities – but not through retail alone. (Dobson, J., 2011)
Between
us, we have many examples and ideas of how this could be and is being
done. By bringing these ideas together we can create the ingredients
that will allow local people to rethink their shopping areas as
multifunctional, people-friendly places. (Dobson, J., 2011)
Wanting
to go into town is different from wanting or
needing to shop. It is about an experience. It is about sociability and
relaxation, creativity and being part of something you cannot get at
home or at work. This does not have to be expensive – much of this
activity can be cheap and self-organised (Gehl, J., 2006)
I do think there should be a more diverse range of lifestyle things on
the high street. Cinema in particular is all about a shared experience,
a community coming together to be entertained. At our screenings
friends/neighbours with kids intermingle and interact and at our first
evening screening a couple met who found out they were neighbours! The
sense of ownership that people develop is quite interesting. It is as if
the cinema is personally linked to them. I think it transcends
entertainment per se and becomes a really important tool for connection
and social cohesion. (Bertram, N., stowfilmlounge@gmail.com, 2012)
“The idea of a successful public space is where the public feel like they’re welcome”, he said. - Roger Madelin, CEO of Argent: Building a new European hub in London. (WGSN, 2012)
Pop-up Culture
I
do think that councils have a big part to play in encouraging pop up
culture amongst businesses. It is not easy and in the same way that
empty properties are being highlighted for the homeless why not put the
spotlight on empty shops for businesses. (Bertram, N.,
stowfilmlounge@gmail.com, 2012)
(more to come!)